frequently asked questions


1. What is massage therapy?

Massage therapy is the manipulation of the soft tissue of the body, including muscles, tendons, ligaments, connective tissue, and joints. Massage therapy is a clinically-oriented healthcare option that helps alleviate the discomfort associated with everyday occupational stresses, muscular overuse, and many chronic pain conditions.

2. What is an RMT?

A registered massage therapist (RMT) is a primary health care provider in Ontario that is a member of the CMTO. They have completed competency-based education at a recognized school of Massage Therapy and have successfully completed examinations to ensure that they have the necessary competencies to safely and effectively offer massage therapy care.

3. Do I have to fill out paperwork?

A brief health history, as well as informed consent, are requirements for our record-keeping that ensure you will receive safe treatment that is tailored to your specific needs. All information is kept confidential and stored in accordance with the Personal Health Information Protection Act (PHIPA).

4. Am I required to undress?

No. While massage therapy is best-performed skin-to-skin, accommodations can be made to perform treatment over the clothing. You will have privacy if you choose to undress, and draping standards are strictly maintained. You will be covered by a sheet and/or blanket, and only the area being actively treated will be uncovered.

5. What are my rights during my treatment?

The client has the right to stop or modify the treatment at any time. Clients and therapists will maintain communication throughout the appointment and any adjustments to pressure, technique or positioning can be made to maximize your comfort.

6. Is Massage Therapy covered under my insurance plan?

While massage therapy is not covered under OHIP, many extended healthcare benefit packages cover massage therapy with an RMT. We will gladly issue insurance receipts for applicable treatments.

It is the responsibility of the client to verify their insurance coverage.

7. What forms of payment do you accept?

Cash, credit, debit.

8. What is your cancellation policy?

We require 24 hours notice for cancelling an appointment.
Less than 24 hours results in 1/2 the appointment fee being charged.
No-show appointments result in the full appointment fee being charged.

Book an Appointment Online

For your convenience, you can book your appointment online or call us directly at (519) 969-7776.